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Equality & Diversity Statement

At Carson's Castles, a trading name of Carsons Events LTD (Company No. 14272038), we believe that everyone deserves access to safe, professional and friendly event hire, regardless of who they are or where they come from.

As a Birmingham-based family business providing bouncy castle hire in Birmingham and across the West Midlands, we are committed to operating with fairness, dignity and respect at every level of our business.

Our Commitment To Customers

We are committed to providing equal access to our services for all customers. We do not discriminate against any individual or group on the grounds of:

  • Age
  • Disability
  • Gender reassignment
  • Marriage or civil partnership
  • Pregnancy or maternity
  • Race, nationality or ethnic origin
  • Religion or belief
  • Sex
  • Sexual orientation

These are the nine protected characteristics defined under the Equality Act 2010, and our commitment to upholding them is absolute.

Every customer who contacts Carson's Castles — whether booking online, by phone or in person — will be treated with the same level of professionalism, courtesy and care. We are committed to ensuring our services are accessible and welcoming to all members of the Birmingham and West Midlands community.

Our Commitment To Our Team

Carson's Castles is committed to building a team that reflects the diverse community we serve. We recruit, train and develop our staff based solely on merit, ability and the requirements of the role.

We do not tolerate discrimination, bullying or harassment of any kind within our team — whether from colleagues, customers or third parties. Every member of the Carson's Castles team has the right to work in an environment that is safe, respectful and free from prejudice.

Reasonable Adjustments

We understand that some customers may require additional support or adjustments to access our services. If you have a disability, additional need or specific requirement that we should be aware of when planning your hire, please contact us at the time of booking and we will do everything reasonable to accommodate your needs.

You can reach us at:
📞 07700 181 976
📞 0121 819 0281
✉️ [email protected]

Inclusive Events

We regularly provide inflatable hire for events serving diverse communities across Birmingham and the West Midlands — including school fun days, community celebrations, religious festivals, charity events and corporate occasions. We are proud to play a part in bringing people together regardless of background, belief or circumstance.

Complaints & Concerns

If you feel you have been treated unfairly or discriminatorily by any member of the Carson's Castles team, we want to know about it. Please contact us directly at [email protected] and your concern will be investigated promptly and taken seriously.

We are committed to continuous improvement and will review this statement regularly to ensure it reflects our practices and obligations under current legislation.

Legal Framework

This statement is produced in accordance with:

  • The Equality Act 2010
  • The Human Rights Act 1998
  • UK GDPR and the Data Protection Act 2018

Statement Review

This equality and diversity statement was last reviewed in April 2026 and will be reviewed annually or following any significant changes to legislation or our business operations.

Carsons Events LTD
Registered in England and Wales
Company Number: 14272038
47 Buckland End, Shard End, Birmingham, B34 6LB