FAQ
Castles
As a general rule of thumb as advised by Manufacturers castles are suitable for users no higher than the size of the side walls
Bookings
You can book our castles via our simple online ordering system and pay card or cash on delivery, You can also simply call us on the number above or via email.
We offer multiple ways to pay:
- Card when reserving online
- Cash on Delivery when reserving online
- Card machine on delivery
- Cash on delivery
You can book online no later than 18:00 the night before. However please book as early as possible to avoid disappointment, we can take bookings months in advance. We can be very busy during school holidays.
Each item has a deposit, usual £10 but the price can vary, when you go to book it will advise on the deposit required. Deposits are non-refundable but if you cancel no later than 7 days before the deposit can be used as credit on a future booking.
Halls and Venues
We have H Style Castles suitable for indoors and A Frame castles suitable for outdoors, please contact us with your height requirements.
We carry risk assessments with us in all our vans but please let us know beforehand if a booking requires a risk assessment to allocate additional time for this task.
We hold Liability insurance, our castles should be manned by a responsible adult at all times, when signing our waiver you take control of this but we do offer our own manned service at a fee if this isn't available.
Delivery
We cover the whole of Birmingham and Solihull and go as north as Tamworth.
Please get in touch if castles are available we are open to discussions but please note a delivery charge will apply and we may require payment upfront for long distances.
We do deliveries between 8:00 - 12:00 in the mornings, but we also can deliver at any time of day. When booking online you can specify the ideal time, we cant always guarantee this but we will let you know and discuss.
Is it suitable
All our castles have in the description the size of the cancel and the minimum space required to erect the castle. We normally need around 3ft where the blower attaches and 1ft minimum around all other sides.
No we cannot do this for safety reasons but a slight slope should be ok, please get in touch to discuss.
Outside on hard surface is not recommended but can be done by using the correct securing weight of 163kg per anchor point, minimum anchor points on a bouncy castle is 6 so you would need 978kg nearly 1 TON! We can carry this in our Luton Vans.
On The Day
Most of our castles have covers and are fine in the rain, we also will cover the blowers with tarpaulin if its a poor day. The decision to cancel a hire rests with the hirer during wet and rainy periods.
We are constantly monitoring wind patterns and if the wind is scheduled, if its over 24mph we will have no choice but to cancel as it can be dangerous.
On the day we ask that the location the castle will be inflated is clear of debris and more importantly we have access to a power source, we bring extension cables up to 50 metres. If power isn't available we have petrol powered options at additional costs but please let us know when booking.
Our Company
Yes, we have public liability insurance cover of 5 million pounds. We can send copies of this or bring paper copies if required.